Frequently Asked Questions (FAQ)

Geen is an intelligent conversational AI triage layer that empowers companies, local health authorities (ASL), and healthcare facilities to optimize service access and enhance the patient experience. Our solution offers a simple, intuitive digital access point that guides users to the most appropriate care pathway, reducing improper workloads and optimizing available resources. Integrable with existing systems, Geen does not provide diagnoses but efficiently and safely qualifies health inquiries, directing patients to the right specialty, service, or professional, resulting in improved operational efficiency and service quality.

Geen's goal is to make the service as local as possible; we want to reach everyone, including you. Tell your company or trusted healthcare facility about us!

At Geen, we are always looking for trusted and empathetic professionals to add to our network. If you'd like to refer and recommend someone to us, please don't hesitate to send us an email at info@geenapp.it. We appreciate your support in helping to build a platform that offers reliable resources for everyone.

Geen's technology is based on an advanced conversational triage engine that combines a specialized knowledge base with artificial intelligence models for natural language analysis. The system interprets user requests, compares them with a structured database of symptoms and routing rules, and uses a large language model (LLM) to process reasoning and generate a clear explanation. The output is a structured JSON suggesting the primary and secondary specialties, urgency level, and a list of recommended services.

Protecting your personal data is our priority. At Geen, we work exclusively with data centers located in Europe and operate in full compliance with GDPR and European privacy regulations. We only request the data strictly necessary to offer you the best possible service. Furthermore, our virtual assistant is constantly monitored by a medical-scientific board and specialized data scientists, thus ensuring a high level of information security and protection. You can use our platform knowing that your data is handled with the utmost care and confidentiality.